Help center

Straight answers

Everything here is written the way we would say it on the phone. If an answer is missing, tell us and we will write it.

Getting started

Add your business and get your first rankings

What happens between signing up and seeing your first 49-point map.

Connecting your Google account

What Nebula asks for, why, and what to do if it disconnects.

The $1 trial, explained

Three days, one dollar, no surprises.

If Google suspends your Business Profile

What a suspension means, how Nebula responds, and how to get reinstated.

Rankings and the grid

How the 49-point rank grid works

Real searches at real map points, and what the colors mean.

How often your rankings update

Every keyword, every billing cycle, automatically.

The free rank check

What the free audit at nebulaseo.com/audit runs, and its limits.

Billing and your account

Managing your billing

Prices, cards, invoices, and where everything lives.

Canceling or pausing

How to stop, how to take a break, and what happens to your data.

The 60-day guarantee

Move in 60 days or every dollar back. The plain terms.

Exporting your data

One file with everything that is yours.

Alex, posts and reviews

Meet Alex, your phone receptionist

What Alex says, what Alex will not say, and what you set up.

Google posts on autopilot

Ten drafts a cycle, published on schedule, with you in control.

Fast replies to happy customers, and a human gate on the rest.

For agencies

The white-label rank widget

Your branded rank checker, on your site, feeding your pipeline.

Your pipeline, contacts, and follow-ups, filled by the product.

How billing works across your clients

Your flat per-location price, and two ways to bill your clients.

What your clients see

Branded reports under your name, with Nebula nowhere in sight.

The NebulaSEO letter

Get found in the map pack

One email a month: what we shipped, and what’s actually moving map-pack rank. No spam.