Help center
Straight answers
Everything here is written the way we would say it on the phone. If an answer is missing, tell us and we will write it.
Getting started
Add your business and get your first rankings
What happens between signing up and seeing your first 49-point map.
Connecting your Google account
What Nebula asks for, why, and what to do if it disconnects.
The $1 trial, explained
Three days, one dollar, no surprises.
If Google suspends your Business Profile
What a suspension means, how Nebula responds, and how to get reinstated.
Find anything in the dashboard
Every screen, what it is called, and where to go for the thing you are trying to do.
The Nebula assistant: memory, your monthly allowance, and the reset
How the chat in the corner remembers, what it can and cannot do, and what happens when a month is used up.
Rankings and the grid
Billing and your account
Managing your billing
Prices, cards, invoices, and where everything lives.
Canceling or pausing
How to stop, how to take a break, and what happens to your data.
Exporting your data
One file with everything that is yours.
Your currency, language and units
Read the dashboard in your own currency, language and distances.
Alex, posts and reviews
The AI connector
For agencies
The white-label rank widget
Your branded rank checker, on your site, feeding your pipeline.
The agency CRM
Your pipeline, contacts, and follow-ups, filled by the product.
How billing works across your clients
Your flat per-location price, and two ways to bill your clients.
What your clients see
Branded reports under your name, with Nebula nowhere in sight.
Adding your team
Give people their own login, and decide what each one can reach.
Sending a proposal
Build a package, send it as a page, and see when they open it.
Spotting a client who is about to leave
Every client gets a retention score, with the reasons and what to say.