The Nebula assistant: memory, your monthly allowance, and the reset
How the chat in the corner remembers, what it can and cannot do, and what happens when a month is used up.
It remembers
The Nebula chat in the bottom corner of your dashboard keeps your conversation. Close the tab, come back next week, open it on your phone: it is all still there.
Each person has their own conversations. If you run an agency with team members, nobody sees anyone else's chat, including you.
When a conversation gets long, Nebula condenses the older messages into a short recap and keeps the recent ones word for word. You will see a line in the thread that says the earlier conversation was summarized. Nothing you decided or asked is dropped from the recap.
Your monthly allowance
Every account gets a monthly allowance of assistant use. The circle at the top of the chat shows how much of it you have used. Click the circle for the details: the percentage, the day it resets, and how full the current conversation is.
Short, everyday questions use a little of it. Long questions, long pastes, and questions that need real thinking about your own numbers use more. There is no limit on how fast you use it: the month is yours to spend as you like.
The allowance resets when your monthly payment goes through, the same day your rank audit runs. If a payment fails, nothing resets until it is sorted out.
When the month is used up
Once the circle is full, Nebula stops answering until the reset. You will see a plain message saying so, with the reset date. Talk to a human still works.
If you want to keep going, a one-time reset for $10 appears at that point, and only at that point. It charges the card on file and restores your full allowance for the rest of the month. You can use it again if you run out again.
Getting a better answer
Nebula decides how much thinking each question needs. If an answer feels thin, click "Think harder about this" under it, or just tell Nebula it is wrong. It will take another, deeper pass at the same question.
Start a new chat any time from the circle. Your old conversation is kept.
What it can read
Every figure Nebula gives you comes from the same source the screen reads: your reviews, your rank audit, your posts, your Google profile views and actions, tracked calls, calls Alex took, leads, website health and traffic. It never estimates a number. When there is nothing to read, it says so and names the screen where you connect the source.
Each figure carries a label. Measured means it was read from your data. Inferred means it follows from your data by a rule Nebula can show. Guess means it is an opinion, and Nebula says so before you act on it.
What it can do, and the card
Nebula can approve, reject or publish posts, draft replies to reviews, draft an email in your Mailbox, add keywords, ask for a blog article, add or settle an entry on the money calendar, and create or reassign a deal or a task on the CRM. Every one of these is a proposal first: a card shows what would change, and nothing happens until you press Confirm. A receipt follows, and most actions can be undone from it.
Account and location settings are stricter. The card shows the before and the after, and you type the words I APPROVE THIS CHANGE before anything is saved. Nebula cannot save a setting without those words.
Two things it will never change: the name and the address on your Google Business Profile. Change those on the profile itself, and know that an edit to either can send the profile back into verification.
It remembers what you tell it
Tell Nebula something about your business, such as which jobs pay best or which days you do not work, and it keeps it. Everything it keeps is listed on the Nebula tab of Settings, where you can edit or remove any line, and Nebula says when it is using one.
If you work on an agency team, type /private to start a conversation nobody else can see, not the agency owner, not support, not us.
When it calls
Once per renewal, after your audit lands, Nebula calls with the best keyword move of the month and the posts waiting. Saying yes approves them; saying stop ends the calls until you turn them on again. You choose the day, the day it lands or up to three days after, and the time, and Nebula never calls before nine in the morning in your timezone.
The emergencies you tick on the Nebula tab, a suspended profile, a failed payment, a name or address edit detected, a review under three stars, an audit with a large drop, are also a call: an hour after you open on your next open day, never before nine, and at ten the next weekday for a location that is always open. Each one appears in the chat as well. Untick a location and Nebula will not call about it.
Voice and texts
In the panel you can talk instead of typing and have replies read aloud.
A text to your location's own line from the mobile on the Nebula tab reaches Nebula: a question gets an answer, and a photo with a voice note becomes a drafted post, a review request and a job note, all waiting for one approval in the app. Nothing changes from a call or a text without your approval.
In your client portal
If you run an agency, your clients get the same assistant inside their portal, under your name, scoped to their own location and reading only their own numbers. It never names the software or a price. When a client asks for something to be done, the request is sent to you: a support request they can follow, a thread in your Mailbox, and a task on your CRM when the client is in it.
Every question your clients ask, and every one the assistant could not answer, is listed on your Clients page.
Quick questions
Does the allowance reset on the first of the month?
No. It resets when your monthly payment is confirmed, so it lines up with your billing date and your rank audit rather than the calendar.
Can I buy the reset before I run out?
No. It only appears once the month is fully used, so you are never sold something you do not need yet.
Does an agency share one allowance?
Yes. One allowance covers the whole account, and every team member draws from it. Conversations stay private to each person.
How long are conversations kept?
For as long as your account exists. They are deleted when the account is deleted.
Keep reading
Ask us directly from the contact link in the footer, or see the whole product in motion first.