Terms of Service

By accessing or using NebulaSEO ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. NebulaSEO may modify these Terms from time to time. If we make a material change, we will notify you by email or by notice in your dashboard at least 30 days before the change takes effect, and the updated Terms will apply only from their stated effective date. If you do not agree to a change, you may cancel your subscription before the change takes effect; your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

NebulaSEO provides an AI-powered local SEO platform that includes Google Business Profile management, automated content generation, review management, rank tracking, citation scanning and guidance, and related digital marketing services. The Service is available on a subscription basis through plans described on our pricing page.

To use the Service, you must create an account using a valid Google account or Apple ID. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@nebulaseo.com of any unauthorized use of your account. You must be at least 18 years of age to use the Service.

NebulaSEO subscriptions are billed monthly at $99 per location on the web. A location added from the Android app is also billed on the web at that price. Subscriptions purchased through the iPhone app (Apple In-App Purchase) are billed at $119 per location; web and App Store pricing are set independently and may differ. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel. You can cancel at any time online from your dashboard (Dashboard → Billing); for purchases made through the iPhone app, cancel in your Apple ID subscription settings. All fees are non-refundable except as set out in our Refund Policy, which describes the circumstances in which a covered account may be entitled to a refund. We reserve the right to change our pricing at any time with 30 days notice. If you cancel your subscription, you will retain access to the Service until the end of your current billing period. Optional add-ons are billed in addition to your subscription at the price shown when you purchase them, currently: all-call recording at $10 per month, SMS review requests at a one-time $40 setup fee plus $5 per month (250 message parts per month included), and extra call-tracking numbers at $2 per month each. One-time top-up packs (Alex minutes, emails, blog posts, pictures, chat conversations, widget audits) are priced in the dashboard Store before you buy and do not renew. Recurring add-ons renew monthly until you cancel them, and you can cancel any add-on separately from your subscription from the screen where you turned it on (Voice Agent or Call Tracking). Where our website quotes another company's price beside our own (the "software you can cancel" receipt on the home and pricing pages), the figure is that company's published list price for the plan named, at monthly billing, shown to the dollar and rounded down, as we read it on their own pricing page on September 22, 2026. Those prices are theirs to change and their pages control; ours is a comparison, not a quote. A row that applies only to agency accounts says so.

Your first location may be offered at a promotional price of $1 for the first 3 days. On the 4th day, the trial automatically converts to a paid subscription and your payment method is charged $99 per month, recurring monthly until you cancel. The trial applies to one location per account; additional locations bill at $99 per month from the day they are added. You may cancel at any time before the trial ends, online from your dashboard (Dashboard → Billing), and you will not be charged beyond the $1. Trial terms, the converting price, and how to cancel are also disclosed at signup. We may modify or discontinue trial offers for new signups at any time.

By connecting your Google Business Profile to NebulaSEO, you grant us permission to access, read, and modify your Google Business Profile data on your behalf. You represent that you have the legal authority to grant such access. You are solely responsible for the accuracy and legality of any content published to your Google Business Profile through our Service. NebulaSEO is not responsible for any penalties, suspensions, or actions taken by Google against your Business Profile.

NebulaSEO can connect to third-party accounts you or your client authorize, including Facebook and Instagram Pages, Jobber, Housecall Pro, and Zapier. You are responsible for having the right to connect any account you connect, and for the content published through it. We publish only what you or your client approves, and only to the destinations you select. These platforms set their own rules and rate limits and may change, suspend, or revoke access at any time for reasons outside our control; when that happens we surface it in your dashboard, but we cannot guarantee the continued availability of any third-party integration. Your use of each connected platform remains subject to that platform's own terms. You may disconnect at any time, and disconnecting stops all publishing to that destination immediately.

NebulaSEO uses artificial intelligence to generate content including Google Business Profile posts, review responses, website chat replies, and other marketing materials. You are responsible for reviewing and approving all AI-generated content before publication. By using our automated posting features, you authorize NebulaSEO to publish content on your behalf. We do not guarantee that AI-generated content will be accurate, appropriate, or achieve specific business results. The website chat features, including the AI assistant and the lead collector, are not intended for medical, dental, or other health-related information. The Service is not designed to receive, store, or transmit protected health information as defined under HIPAA, we do not sign business associate agreements, and you agree not to deploy the chat on websites where visitors would reasonably submit health information. If your business operates in a healthcare field, contact us before enabling chat features.

If you enable outbound dialing, call recording, AI phone answering, or SMS features, you are solely responsible for complying with all applicable telemarketing, call-recording, and privacy laws. This includes obtaining any legally required consent before recording calls (including the portion of a call after transfer to you or your team), making any legally required disclosure that a caller is interacting with an automated or AI agent, calling or texting only recipients for whom you have the consent required by the TCPA and applicable state law, honoring do-not-call requests and opt-outs promptly, and completing any carrier registration we require (including 10DLC brand and campaign registration for texting). Your indemnification obligations under these Terms apply to any claim arising from your use of telephony features.

You agree not to use the Service to publish false, misleading, or deceptive content; violate any applicable laws or regulations; infringe on the intellectual property rights of others; send spam or unsolicited communications; attempt to gain unauthorized access to our systems; or interfere with the proper functioning of the Service. We reserve the right to suspend or terminate accounts that violate these terms.

NebulaSEO and its original content, features, and functionality are owned by NebulaSEO and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any content you provide to the Service. By submitting content, you grant NebulaSEO a non-exclusive, worldwide license to use, reproduce, and display such content solely for the purpose of providing the Service.

The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. NebulaSEO does not warrant that the Service will be uninterrupted, error-free, or free of viruses. Except where our Refund Policy expressly provides otherwise for accounts that remain covered under it, we do not guarantee any specific results from using our SEO services, including but not limited to search engine rankings, website traffic, or business revenue.

To the maximum extent permitted by law, NebulaSEO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid to NebulaSEO in the twelve months preceding the claim. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. NOTHING IN THESE TERMS LIMITS ANY LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

You agree to indemnify and hold harmless NebulaSEO and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service will immediately cease. If we terminate your account without cause, we will refund the prorated portion of any prepaid fees for the unused remainder of your current billing period; termination for violation of these Terms does not entitle you to a refund except where required by law. For 30 days after cancellation or termination (other than termination for violation of these Terms), you may request an export of your data, including reports, contacts, and content you provided, by contacting support@nebulaseo.com. Websites built with the NebulaSEO website builder are hosted as part of the Service and are not exportable or transferable.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

The Service is provided by NebulaSEO LLC. If you have any questions about these Terms of Service, please contact us at legal@nebulaseo.com.