Managing your billing

The price

A location on the web plan is $99 per month. Billing runs through Stripe, and you manage your card, invoices, and subscription from the billing portal in your dashboard settings.

If a payment does not go through

If a charge fails, that location is paused and locked. Posting, review replies, review requests and the rest of the automation stop, and the dashboard for that location shows a payment screen until the card is sorted. Nothing is deleted: your data, your audits and your reports are kept, and any other paid location keeps running untouched. If no location on your account is paid, the CRM, documents and the other account tools are closed as well until a payment goes through. If the card stays unpaid the steps continue: a client dashboard for that location goes dark after 21 days, a hosted website is replaced with a holding page at 45, and tracked phone numbers are released at 90 and cannot be recovered. Your export is available the whole time.

Update your card from the payment screen or in Settings, and the charge retries on its own; the moment it goes through, everything resumes automatically. No call, no reactivation fee.

If you subscribed in the app

Apple or Google handles those subscriptions, so changes happen on your phone. On iPhone: Settings, tap your name, Subscriptions, then NebulaSEO. On Android: the Play Store, tap your profile, Payments and subscriptions, Subscriptions, then NebulaSEO. Nebula cannot change an Apple or Google subscription for you; they do not allow it.

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