Refund Policy

We don't do refunds — with one exception. If you opt into our 60-Day Rank Guarantee at signup, meet the criteria for the full 60 days, and your average rank still hasn't improved, we refund every dollar you paid for that location. Automated from your dashboard. Outside that one circumstance, all subscription fees are final.

1. Default Policy — No Refunds

All NebulaSEO subscription fees are non-refundable. Once a billing cycle has been charged — including the $1 trial fee, the first $79 monthly charge after trial conversion, and every recurring charge thereafter — payment is final. This applies whether you used the Service, partially used the Service, or did not log in at all during the billing cycle. Cancelling your subscription stops future charges; it does not generate a refund for the current period.

2. The Only Exception — 60-Day Rank Guarantee

The single circumstance under which NebulaSEO issues refunds is the 60-Day Rank Guarantee. New customers whose baseline average local map-pack rank is #4 or worse may opt in to the guarantee. If your average rank does not improve in the 60 days after opt-in AND you have met every guarantee criterion (described in Section 3), NebulaSEO will refund every dollar paid for that location during the 60-day window. The refund is issued automatically from your dashboard once the criteria check confirms eligibility.

3. Guarantee Criteria

To qualify for a refund under the 60-Day Rank Guarantee you must, for the entire 60-day window: (a) have opted in to the guarantee at the time of business creation; (b) have completed address verification; (c) approve at least 90% of AI-generated posts (no more than 2 outright rejections); (d) reply to new reviews within 48 hours of receipt; (e) keep at least 50% of the AI-generated business description; (f) keep at least 50% of the AI-generated services list; (g) use no more than 7 days of out-of-office mode. Failing any criterion disqualifies the location from the refund regardless of rank outcome. The criteria are tracked live in your business settings — you always know whether you're on track.

4. Eligibility Window

The refund window opens on day 60 after guarantee opt-in and closes 75 days after that (day 135 from opt-in). You must trigger the refund from your dashboard within that window. Refunds requested after day 135 cannot be processed. The window exists so customers don't sit on guarantee credit indefinitely while continuing to use the Service.

5. What the Refund Covers

An eligible refund returns the full amount paid for the qualifying location during the 60-day guarantee period — typically two months of $79 plus the $1 trial fee, totaling $159. The refund does not cover other locations on your account, charges incurred outside the 60-day window, payment processing fees retained by Stripe, or any third-party costs you incurred independent of NebulaSEO (web hosting, domain registration, paid ads, etc.). Refunds are issued to the original payment method via Stripe and typically appear within 5–10 business days.

6. What Does Not Qualify for a Refund

The following situations do not qualify for refunds under any circumstance: (a) accidental subscription renewal — cancellations must occur before the renewal charge processes; (b) account inactivity — paying without using the Service does not entitle you to a refund; (c) subjective dissatisfaction with AI-generated content quality, design choices, or feature set; (d) Google Business Profile suspensions, penalties, or removals not directly caused by NebulaSEO actions you approved; (e) loss of revenue, leads, or rankings attributable to factors outside our control (Google algorithm changes, competitor activity, seasonality); (f) failure to meet any of the guarantee criteria in Section 3; (g) requests outside the 75-day window in Section 4; (h) chargebacks initiated through your bank — these are disputed and result in account termination.

7. Cancellation vs. Refund

Cancelling your subscription is not the same as requesting a refund. You can cancel at any time from your dashboard or by contacting support. Cancellation stops future billing and ends Service access at the close of your current paid period. No refund is issued for the unused portion of the current period. If you also qualify for a guarantee refund, the refund is processed independently of cancellation.

8. Multi-Location Accounts

Each location is treated as a separate subscription line for refund purposes. The 60-Day Rank Guarantee can be opted into per location. Refunding one location under the guarantee does not affect billing or refund eligibility for any other location on your account.

9. Disputes

If you believe you qualify for a refund and the automated check disagrees, contact support@nebulaseo.com with your business name and account email. We will manually review the criteria and respond within 3 business days. Manual review is the final step — there is no further appeal beyond a manual review decision. Initiating a payment-card chargeback in lieu of contacting support results in immediate account termination and forfeiture of any pending guarantee credit.

10. Changes to This Policy

NebulaSEO reserves the right to modify this Refund Policy at any time. Changes take effect immediately on posting and apply to future billing cycles only. Refunds for charges incurred under a prior version of the policy are governed by that prior version. The 60-Day Rank Guarantee, once opted into, is governed by the policy version in effect at the time of opt-in for the duration of that guarantee window.

11. Contact

Questions about this Refund Policy or the 60-Day Rank Guarantee can be sent to support@nebulaseo.com. Include your business name and the location in question for the fastest response.