Refund Policy

We don't issue refunds. Cancelling your subscription stops future billing and ends access at the close of the period you have paid for; the current period is not refunded. The one exception is a prorated refund of what is left of your current period if we end your access without cause (Section 1).

All NebulaSEO subscription fees are non-refundable, with one exception: a prorated refund of the unused remainder of your current period if we terminate your account without cause (Terms of Service, Section 15). Once a billing cycle has been charged (including the $1 trial fee, the first $99 monthly charge after trial conversion, and every recurring charge thereafter) payment is otherwise final. This applies whether you used the Service, partially used the Service, or did not log in at all during the billing cycle. Cancelling your subscription stops future charges. It does not generate a refund for the current period.

The following situations do not qualify for refunds under any circumstance: (a) accidental subscription renewal. Cancellations must occur before the renewal charge processes; (b) account inactivity. Paying without using the Service does not entitle you to a refund; (c) subjective dissatisfaction with AI-generated content quality, design choices, or feature set; (d) Google Business Profile suspensions, penalties, or removals not directly caused by NebulaSEO actions you approved; (e) loss of revenue, leads, or rankings attributable to factors outside our control (Google algorithm changes, competitor activity, seasonality); (f) chargebacks initiated through your bank. These are disputed and result in immediate suspension of the affected location pending review.

Cancelling your subscription is not the same as requesting a refund. You can cancel at any time from your dashboard or by contacting support. Cancellation stops future billing and ends Service access at the close of your current paid period. No refund is issued for the unused portion of the current period.

Each location is treated as a separate subscription line for refund purposes. A refund on one location does not affect billing or refund eligibility for any other location on your account.

If you believe a charge is wrong, contact support@nebulaseo.com with your business name and account email. We will review it and respond within 3 business days. That review is the final step; there is no further appeal. Initiating a payment-card chargeback in lieu of contacting support results in immediate suspension of the affected location pending review.

NebulaSEO reserves the right to modify this Refund Policy at any time. Changes take effect immediately on posting and apply to future billing cycles only. Refunds for charges incurred under a prior version of the policy are governed by that prior version.

Questions about this Refund Policy can be sent to support@nebulaseo.com. Include your business name and the location in question for the fastest response.